The recent Mistwood patch has rendered our software inoperable. The developers are currently working on a fix.
This is an extremely large update, so we have no ETA on when a fix will be ready. As always, we will compensate for the lost subscription time if the fix takes too long.
Thank you for your patience.
Update 1
We have released a fix for the Mistwood update. If you experience any issues, please let us know in the Help & Support forum.
https://hake.me/forums/forums/help-and-support.16/